Delete Your Account and Data

You can delete your Ganada account and the personal data attached to it at any time, either from inside the app or by writing to us.

Deleting from the app

Log in to the Ganada app
Go to Profile → Settings → Account
Select "Delete Account"

Deletion is processed immediately and cannot be undone.

Requesting deletion without the app

If you have already removed the app, or you cannot sign in, email support@ganada.app from the address you signed up with and ask us to delete your account. We verify that the request comes from the account holder, complete the deletion within 30 days, and write back to confirm when it is done.

What is deleted

The following is deleted immediately and cannot be recovered:

Profile information — name, email address, profile picture
Learning history and progress
Bookmarks and saved expressions
Posts and comments you have written
Pronunciation recordings

What is kept

Payment and transaction records are retained for five years, then destroyed, as required by the Korean Act on Consumer Protection in Electronic Commerce.

Cancel your subscription separately

Deleting your account does not cancel an App Store or Google Play subscription. Billing continues until you cancel it with the store itself, so please cancel before deleting your account:

Questions

Write to support@ganada.app and we will help.